Global Order Integration

Complex order management processes spanning over a large number of order channels, source applications and ERP’s in multiple countries. Over time, the customer’s IT and vendor teams developed a large number of country and channel specific point to point integrations. The resulting tight coupling and redundant management overhead led to an increase in operating costs causing difficulties when onboarding new channels and distributors. In addition, both governance and operational efficiency were limited. As the number of channels and fulfillment options grew, the problem became more and more evident.

Additionally, the customer operated many markets on JDE World – IBM i (AS/400) ERP. With no out of the box order entry and status capture plug-in available, each system is heavily customized for each country.

The multitude of ad-hoc point to point integrations were replaced with a unified, flexible and secure global order integration solution. The onboarding of new channels is now only taking weeks. Enabling new markets within those existing channels can be achieved in days. The Process API layer exposes common channel and endpoint capabilities, as well as data models in a system-agnostic formats. This hides the complexity of integrating with JDE and other order fulfillment systems.

The solution can easily be extended to support new channel or market specific requirements without the need to rebuild the entire integration. IBM i (AS/400) integration components support most market specific JDE customizations and enable near real time event-based integrations at a fraction of the cost of established CDC tools.